This document (the "Agreement") is a legally binding agreement between you and Get Inflow LTD., trading under the name Inflow, a company registered in England and Wales under number 12625083 ("Inflow") that governs your use of the online and mobile services associated with Inflow, including but not limited to, www.getinflow.io and all associated subdomains (the "Website"), and the Inflow mobile application ("App").
For ease of reference, all the features and functionality of both the App and the Website, together with all its content (whether accessible wirelessly, electronically or downloadable for printing), shall be referred to herein as the "System". This System may be updated from time-to-time at the sole discretion of Inflow.
One component of the System is the self-help lifestyle improvement program with associated expert articles, tools, healthcare tracking technology, and online community (the "Inflow Service"). All terms governing the System also apply to the Inflow Service. The System and the Inflow Service are both owned and managed by Get Inflow Ltd. When you purchase (“Purchase”) access to our System, or otherwise use or access the System, you agree to be bound by these Terms and all applicable laws, rules and regulations.
Please note that you must read and agree to the terms and conditions of this Agreement before you use the System and/or the Inflow Service. If you do not agree to the terms and conditions of the Agreement, you may NOT use the System nor may you use the Inflow Service. By using the System, you indicate that you accept these Terms and that you agree to abide by them.
The terms "we", "us", "our" and "ours" when used in these terms mean Inflow, which includes any parent company, subsidiaries, branches or affiliates under common ownership or control of Inflow. The terms "you", "your" and "yours" when used in these terms mean any user of the System.
You acknowledge and agree that the Inflow Service is a self-help system designed to help you improve your own wellbeing and that if you choose to access the Inflow Service you are solely responsible for deciding which of the suggested techniques you put into practice and how to apply those techniques.
You also acknowledge and agree that Inflow is not a medical organisation and that the Inflow Service is not intended to diagnose, treat or otherwise address any medical problem. The material on the System, whether posted by Inflow employees, or other users, is provided for your information and not as medical advice and should not be seen as a replacement for consultation with a doctor or other qualified care professional. You are urged to seek the advice of a doctor before beginning any program to address your ADHD symptoms. If you receive advice from a doctor or other qualified medical professional which conflicts with anything contained in the System, then the former should take precedence. The Inflow Service, the App and this Website are not intended for use by those under the age of 13. Individuals with any type of health condition are specifically warned to seek professional medical advice prior to initiating any form of program to address their ADHD symptoms.
The System is only available to either individuals who have Purchased a subscription through the iOS App Store and/or the Google Play Store, have signed up for a free trial or who have had the Service commissioned for them by a third party partner (e.g. their employer or college) ("Paid for Services"). Unless otherwise specified, we grant you a limited, non-exclusive, non-transferable, revocable right to make personal non-commercial use only of that content and those features of the System and the Inflow Service in respect of which you or the third party have paid all applicable rental fees and charges, provided that you comply fully with the provisions of this Agreement. For those on the free trial, this right is restricted to the time-period of their free trial.
Inflow account holders may access the System in three ways:
You may access Inflow via a monthly, quarterly or annual subscription option. For the purposes of our monthly and yearly subscriptions, a month constitutes 30 calendar days and a year constitutes 365 calendar days. For the purposes of our quarterly subscription, a quarter constitutes 90 calendar days.
Our “Monthly” subscription is paid in monthly installments. For each month that your monthly subscription is active, you acknowledge and agree that Inflow is authorized to charge the same credit card as was used for the initial subscription fee or other payment method. The monthly renewal subscription fees will continue to be billed to the Payment Method you provided until cancelled. You must cancel your subscription at least 24 hours before it renews in order to avoid billing of the next month’s subscription fee to the Payment Method you provided. Refunds cannot be claimed for any partial-month subscription period.
Our “Yearly” subscription is paid for by an upfront payment with automatic annual renewals. You acknowledge and agree that Inflow is authorized to charge the Payment Method used for (i) the initial annual subscription fee at the rate secured at the time of purchase, and (ii) the non-discounted renewal subscription fee(s). You must cancel your subscription at least 24 hours before it renews in order to avoid billing of the renewal subscription fee to the Payment Method you provided. Refunds cannot be claimed for any partial subscription period.
You agree to promptly notify Inflow of any changes to the Payment Method you provided while any subscriptions remain outstanding. You are responsible for all applicable fees and charges incurred, including applicable taxes, and all subscriptions purchased by you.
In the course of your use of the Products, Inflow and its third party payment service provider may receive and implement updated credit card information from your credit card issuer in order to prevent your subscription from being interrupted by an outdated or invalid card. This disbursement of the updated credit card information is provided to Inflow and Inflow’s third party payment service provider at the sole election of your credit card issuer. Your credit card issuer may give you the right to opt-out of the update service. Should you desire to do so, please contact your credit card issuer.
You agree not to hold us responsible for banking charges incurred due to payments on your account. If payment is not received by us from the Payment Method you provided, you agree to pay all amounts due upon demand by us. You agree that you are not permitted to resell any aspect of the System purchased through Inflow for commercial purposes.
We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in this Agreement, any price changes or changes to your subscription plan will take effect following notice to you.
If you purchase a subscription through the Apple iTunes Store or our iPhone application, the sale is final, and we will not provide a refund. Your purchase will be subject to Apple’s applicable payment policy, which may or may not grant you a refund depending on Apple’s independent evaluation of your case.
If you purchase a subscription through the Google Play store, the sale is final and we will not provide a refund. Your purchase will be subject to Google’s applicable payment policy, which may or may not provide you a refund depending on Google’s independent evaluation of your case.
If you purchase a subscription via Inflow’s website, you will be entitled to a refund subject to the following conditions:
You can find instructions on how to claim a refund which differs based on where you initially signed up: Play Store, App Store, The Inflow Website. In the event that you signed up through the App Store or Google Play Store and are unable to obtain a refund from them, please get in touch directly with us and we'll endeavour to help resolve the situation and in some situations refund you directly.
Please get in touch with [email protected] if you have any questions.
You may cancel a Monthly subscription at any time at least 24 hours before the applicable monthly period ends. Cancellation is effective at the end of the applicable monthly period.
You may cancel a Yearly subscription plan at any time at least 24 hours before the applicable yearly period ends. Cancellation is effective at the end of the applicable annual period.
Please note that if you purchase a subscription through the Apple iTunes Store or our iPhone application, you may cancel your subscription by cancelling automatic renewal of paid In App Subscriptions by selecting Manage App Subscriptions in your iTunes Account settings and selecting the subscription you want to modify. If you purchase a subscription through the Google Play store you may cancel automatic renewals in account settings under Subscriptions in the Google Play app, or according to the current process outlined by Google Play.
We may suspend or terminate your use of the Products as a result of your fraud or breach of any obligation under this Agreement. Such termination or suspension may be immediate and without notice. A breach of this Agreement, includes without limitation, the unauthorized copying or download of our audio or video content from the Products.
Please get in touch with [email protected] if you have any questions.
You may be given access to personal coaching services (“Virtual Coaching Service”). If you have access to our Virtual Coaching Service, you will be able to interact with a Coach. A Coach will assist their users in developing skills to help them achieve their ADHD related goals. Inflow may, in its sole discretion, engage or replace any Coach with another without notice to the Virtual Coaching Service users including but not limited to removing the benefits of accessing a Coach entirely.
The services provided by our Virtual Coaching Service are not medical, mental health or any other type of health service. Virtual Coaching Service is not psychotherapy or mental health counseling. No diagnosis or treatment of, or advice regarding, any medical or mental health condition or illness will be offered. The Virtual Coaching Service cannot substitute for, and is not an alternative to, medical, psychiatric, psychological, psychotherapy or other healthcare diagnosis and treatment when a medical or mental health condition or illness is present. You are advised to seek diagnosis, treatment and advice regarding medical or mental conditions or illnesses from physicians practicing medicine, psychotherapists, psychologists and other licensed healthcare and mental health professionals. Subsequently, your use of the Virtual Coaching Service does not create a doctor-patient relationship between you and any of the Inflow parties including Coaches.
Inflow live events led by a Coach(es) are designed to provide individuals with education, information and personal support from peers and the group leader regarding your ADHD-related issues and goals. Your Coach may provide general information about psychological and emotional issues related to ADHD, medical treatments, success stories, and health-related goals in order to help you adhere to advice you may have received from a physician. However, Coaches are not allowed to use the Virtual Coaching Service to engage in rendering any type of psychological or healthcare advice for any individual or for his or her particular situation. Under no circumstances will any of your interactions with any Coach or any User of the Services be deemed or construed to create a physician-patient relationship or a fiduciary duty of any kind whatsoever. If Inflow becomes aware of or suspects any medical conditions or illness, Inflow may, at its sole discretion, terminate all or any portion of the System.
You are solely responsible for your interactions with coaches and/or other members when using the System.
Inflow reserves the right to change or update this Agreement, or any other of our policies or practices, at any time, and will notify users by posting such changed or updated Agreement on this page. Any changes or updates will be effective immediately upon posting to www.getinflow.io. Your continued use of the System constitutes your agreement to abide by the Agreement as changed. Under certain circumstances we may also elect to notify you of changes or updates to our Agreement by additional means, such as pop-up or push notifications within the System or email.
You are urged and advised to seek the advice of a doctor before beginning any self-help program. If you have any other concerns or questions about your health or medicines, you should always consult an appropriate healthcare professional. Always seek professional medical advice when contemplating any changes in your prescribed medicines.
This program is intended as a self-help guide and is therefore not classified as a medical device, meaning the program should not replace any existing recommendations that have been given by a healthcare professional. The content is not intended to be a substitute for professional medical advice, support, diagnosis, or treatment. As such this program may not be suitable for every individual. You should always seek the advice of your healthcare professional with any questions you may have regarding any underlying / existing medical condition before starting on this program.
Care has been taken to confirm that the information presented by authors is accurate and describes generally accepted practices. If we find, or are alerted to, a mistake, we will correct it as quickly as possible. However, to the fullest extent permitted by applicable laws, the authors, editors and publishers are not responsible for errors or omissions, or for any consequences arising from application of the information on the System, and make no warranty, express or implied, with respect to the contents, completeness or accuracy of the material published.
To access the Inflow Service, you may be required to register personal information and establish unique usernames and passwords. You are responsible for maintaining the confidentiality of any passwords, and are fully responsible and or liable for all activities that occur under your password and username, whether by you or by anyone else using your identity. Should your password be compromised by breaches of security such as, but not limited to, loss, theft and unauthorized disclosure, it is your responsibility to immediately notify us of the need to change or deactivate the password. Until we are so notified you will remain liable for any unauthorized use of your account.
The System contains functionality that allows you to upload content in a public area (including, but not limited to, the community page). By submitting such content, you agree that such submission is non-confidential for all purposes. Additionally you automatically grant us, or warrant that the owner of such content or intellectual property has expressly granted us, a royalty free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute and display the content in any media or medium, in any form, format or forum now known or hereafter developed. If you wish to keep any such information private, do not submit them to a public area or email us as soon as practicable. You are solely responsible for any content you submit to a public area, the consequences of posting such content, and your reliance on any other content found in your online group.
The layout, design, content and graphics on the System and the Inflow Service are protected by UK and other international copyright laws. Unless expressly permitted in writing and other than printing a small proportion of content or displaying this on your screen or both, (strictly for your personal non-commercial use), no part of the System may be reproduced or stored in any medium, including but not limited to a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, broadcasting), nor shown in public. You may not create any derivative work or make any other adaptation, without our prior written consent. You must not modify the copies you have displayed or printed in any way and you may not use any illustrations, photographs, videos or audio sequences or any graphics separately from any accompanying text.
You agree that you will not use the System to:
You also agree not to:
We will determine, in our absolute discretion, whether there has been a breach of this Agreement through your use of the System. When a breach of this Agreement has occurred, we may take such action as we deem appropriate, which may include all or any of the following actions:
We exclude liability for actions taken in response to breaches of this Agreement. The possible actions we may take on breach of this Agreement are not limited to those described here, and we may take any other action we reasonably deem appropriate.
The use of the System and Inflow Service (including but not limited to their content and features) is at your own risk. The System is provided on an "as is" and "as available" basis. To the extent permitted by applicable law, Inflow gives no warranty, express or implied, as to the quality, content and availability or fitness for a specific purpose of the System or the Inflow Service or to the accuracy of the information contained in any of the materials on the System or the Inflow Service. Inflow shall not be liable to any person for any loss or damage of any kind, which may arise, directly or indirectly from the use of or inability to use any of the information contained in any of the materials on the System. There is no guarantee of availability of information on the System at any time, nor that it is up to date or error-free. As with any purchase of a product or service through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from Inflow shall create any warranty on behalf of Inflow in this regard. Certain jurisdictions do not allow the exclusion or disclaimer of certain warranties. Accordingly, some of the above disclaimers may not apply to you. Your statutory rights as a consumer, if any, are not affected hereby.
To the fullest extent applicable permitted by applicable laws, Inflow, its affiliates, officers, directors, employees, licensors or any third parties exclude liability for any direct, indirect, incidental, special or consequential damages (including but not limited to any loss of data, service interruption, computer failure or pecuniary loss, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable) arising out of the use of or inability to use the System or Inflow Service, even if you have advised Inflow about the possibility of such loss, and including any damages resulting therefrom. Commentary and other materials posted on the System by other users are not intended to amount to advice on which reliance should be placed. We therefore, to the fullest extent permitted by applicable laws, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the System, or by anyone who may be informed of any of its contents. If any part of this limitation of liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Inflow (including any of its affiliates, service providers and licensors) under such circumstance for liabilities that otherwise would have been limited, shall not exceed the maximum single purchase price of the Inflow Service. Any claims arising out of or in connection with your use of the System must be brought within one year of the date of the event giving rise to such action occurred.
Nothing in this provision affects our or our contractors' liability for death or personal injury arising from our (or their) negligence nor our (or their) liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter nor any other liability which cannot be excluded or limited under an applicable law.
Inflow will make reasonable efforts to keep the System operational. However, certain technical difficulties, maintenance, or any other cause beyond our reasonable control (including (but not limited to) failure of the internet, natural disaster, labor shortage or dispute, or governmental act) may, from time to time, result in interruptions. Inflow reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, functions and features of the System with or without notice. You agree not to hold us liable for any such failure or delay in performance and we agree to make all reasonable efforts to restore the System (or any part thereof) as soon as practicable. Following any disruption within Inflow's reasonable control we shall extend your access to the Paid for Services for at least the duration for which those Paid for Services were inaccessible on written request to the below address.
Certain hypertext links in this site may lead to other third party websites, which are not under the control of Inflow. When you activate any of these you will leave the System and Inflow has no control over, and will accept no responsibility or liability, for the material on any website which is not under the control of Inflow. Inflow does not make any representations or give any guarantee or warranties of any kind, expressed, implied or otherwise about the content of on any external website link.
You agree to indemnify and hold Inflow and its officers, directors, employees and licensors harmless from any claim or demand (including but not limited to reasonable legal fees) made by a third party due to or arising out of or related to your violation of the terms and conditions of this Agreement or your violation of the System (and all related materials) or any applicable laws, regulations or third party rights.
Inflow may assign (or otherwise transfer) this Agreement or any part of it without restrictions. You may not assign (or otherwise transfer) this Agreement or any part of it to any third party.
If any provision of the Agreement is held by a court of competent jurisdiction to be unlawful, void or for any reason unenforceable, such provision shall be changed and interpreted to best accomplish the objectives of the original provision fully permitted by law, and the remaining provisions of the Agreement shall remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
This Agreement is between you and us only and will become effective when you start using the System and will remain effective until terminated by you or Inflow. Inflow reserves the right to terminate this Agreement or suspend your Inflow account at any time in case of unauthorized, or suspected unauthorized use of the System whether in contravention of this Agreement or otherwise. If Inflow terminates this Agreement, or suspends your Inflow account, for any of the reasons set out in this section, Inflow shall have no liability or responsibility to you whatsoever.
The System is controlled by Inflow from its offices in the United Kingdom. Access to, or use of, the System, including the Inflow Service and any related information and materials, may be prohibited by law in certain jurisdictions. You are responsible for compliance with all applicable laws of the jurisdiction from which you are accessing the System. We make no representation that the information contained herein is appropriate or available for use in other locations.
If you reside or have your place of establishment in the United States, this Agreement will be interpreted in accordance with the laws of the State of California and the United States of America, without regard to conflict-of-law provisions. Judicial proceedings (other than small claims actions) that are excluded from the arbitration agreement in Section 22.2 must be brought in state or federal court in San Francisco, California, unless we both agree to some other location. You and we both consent to venue and personal jurisdiction in San Francisco, California.
This Arbitration Agreement only applies to you if your country of residence or establishment is the United States. If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Inflow in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 22 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.
You can opt out of arbitration if you provide written notice within 30 days following the date you first agree to these Terms and send written notice by registered mail clearly stating your desire to do so to the following address: 20-22 Wenlock Road, London, England, N1 7GU. To start an arbitration proceeding, you can do so through the American Arbitration Association (AAA), which can be found at www.adr.org. Furthermore, you must send any notices relating to arbitration to 20-22 Wenlock Road, London, England, N1 7GU. We will reimburse all fees or costs for disputes or claims less than $10,000, unless the Arbitrator finds your claim(s) to be frivolous.
If you reside or have your place of establishment outside of the United States, this Section applies to you and this Agreement will be interpreted in accordance with English law. This Agreement and any contract between us, whether for use of the System or other purpose, and any non-contractual obligations (if any) arising out of or about these terms and conditions or any such contract will be governed by English law.
You agree to submit to the non-exclusive jurisdiction of the courts of England to settle any dispute arising out of or about this Agreement (including a dispute regarding the existence, validity or termination of this Agreement or any non-contractual obligation arising out of or about this Agreement). Notwithstanding the foregoing, we reserve the right to bring legal proceedings in any jurisdiction where we believe a breach of this Agreement has originated.
The following provisions shall survive termination of this Agreement: Clause 6 (Intellectual Property), Clause 10 (Limitation), Clause 13 (Indemnity), Clause 15 (Entire Agreement), Clause 16 (Severability and waiver) and Clause 18 (Governing Law and disputes).
You can contact us via the following details:
Please note that we are unable to answer any enquiries requesting medical advice. Such enquiries should be addressed to an appropriate, qualified health practitioner.
Effective Date: This document is effective as of October 5th 2023.
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